Refund Policy
Wathiq Platform LLC (“Wathiq”, “we”, “us”) operates the Wathiq rental platform in the Sultanate of Oman (the “Service”). This policy explains when we refund what you pay us: the fees for registering a tenancy contract with the municipality and for changing or ending a registered tenancy, and the services you order for a listing — a “for rent” banner and a photo shoot.
1. What you pay for
Registering, changing or ending a tenancy
Once both parties have signed a tenancy contract, its fee is paid in the app by card, by the landlord or the tenant. It is one payment in two parts, both shown before you pay: the municipality’s fee, which we pay to the municipality for you, and Wathiq’s service fee for preparing and filing the contract. Changing or ending a registered tenancy works the same way: its fee is paid once both parties have agreed to the change.
Banners and photo shoots
You pay for a “for rent” banner or a photo shoot by card on our card machine once the work is done, against the invoice for your request. Nothing is paid in advance.
2. Refunds of tenancy fees
We refund the whole payment — the municipality’s fee and Wathiq’s service fee — when:
- the municipality refuses to register the contract, or refuses the change or the cancellation, and it is not filed again;
- both parties agree, after paying, to call off the contract, the change or the cancellation before we have filed it with the municipality;
- we cannot file it for a reason on our side;
- you were charged more than once for the same fee, or charged for a payment that did not go through.
When we refund the whole fee because it will not be filed or registered, what it paid for is closed: the application, or the request to change or end the tenancy.
Filing again after a refusal
If the municipality refuses to register a contract, the parties can correct it in the app and we file it again at no extra cost, as long as the rent and the lease dates stay the same. If the correction changes the rent or the dates, we work out the fee again and refund or charge the difference. If the parties decide not to file it again, we refund the whole payment.
Once the municipality has approved it
A fee is not refunded once the municipality has registered the contract or approved the change or the cancellation, including when a tenancy later ends early. A registered tenancy is ended through a cancellation request, which has its own fee.
3. Banners and photo shoots
Before the work
You can cancel a request in the app at no cost until the banner is printed or our visit is booked. A booked visit can be moved or cancelled by contacting us, and nothing is owed for a photo shoot that did not take place. Once a banner is printed, it has been made for your listing, so its order can no longer be cancelled. If we cancel a request, you owe nothing.
After you have paid
If something is wrong with the work and you tell us within 7 days of our visit, we put it right at no cost:
- a banner that is damaged, misprinted or not fitted as ordered is printed or fitted again;
- a photo shoot whose photos or video cannot be used — for example, rooms that are missing or images that are out of focus — is done again.
If we cannot put it right, we refund what you paid for that item. If you were charged more than the invoice, we refund the difference.
4. How to ask for a refund
Refunds are made by our team, outside the app. Once issued, a refund shows in the app on the application or the service request, and the people it concerns are notified. Contact us on WhatsApp at +968 9824 7666 or at info@wathiq.om, from the mobile number on your account, with the reference shown in the app: the application’s reference for a tenancy fee, or the service request’s for a banner or a photo shoot. When the municipality refuses a filing, we contact the person who paid to agree on filing again or a refund. We contact you by phone or WhatsApp.
5. How and when you receive it
A refund goes to whoever made the payment, the landlord or the tenant, in Omani rials: to the card used to pay or, where that is not possible, by bank transfer to an account in that person’s name. We issue it within 7 working days of agreeing it with you; your bank may take a few more days to show it on your account.
6. Your rights
This policy does not limit your rights under the Consumer Protection Law issued by Royal Decree No. 66/2014.
7. Changes to this policy
We may update this policy. We will publish the new version on this page with its effective date. A payment is handled under the policy in force when it was made.
8. Contact us
Wathiq Platform LLC, Muscat, Sultanate of Oman
WhatsApp: +968 9824 7666
Email: info@wathiq.om