Terms and Conditions
These terms govern your use of the Wathiq rental platform in the Sultanate of Oman — the Wathiq mobile apps, the Wathiq web app and the wathiq.om website (together, the “Service”) — operated by Wathiq Platform LLC (“Wathiq”, “we”, “us”). By creating an account or using the Service, you agree to these terms, to our Privacy Policy and to our Refund Policy.
1. What Wathiq does
Wathiq is a platform that brings landlords and tenants together. Through the Service, landlords list homes, tenants find them and ask to view them, and both sign the tenancy contract in the app. We verify identities from the Civil ID, review a listing’s ownership documents before it goes live, and file signed contracts with the municipality for registration. We also offer services for listings, such as “for rent” banners and photo shoots.
The tenancy contract is between the landlord and the tenant. Wathiq is not a party to it, and each of them is responsible for what the contract and the law require of them, including the rent, the security deposit and the condition of the home. The municipality decides whether to register a contract: Wathiq files it, but the decision is the municipality’s.
2. Your account
- One account per person. The details you give must be true and your own, and your identity is verified from your own Civil ID or resident card.
- Keep your mobile number, your password and the codes we send you to yourself. You are responsible for what is done with your account; tell us at once if you think someone else has used it.
- Whoever acts for a company on Wathiq must be authorized to act for it.
3. Listings
- List only homes you own or are authorized to rent out, and upload only genuine ownership documents.
- Describe the home, its price and its photos accurately, and keep the listing up to date: pause it, or mark it rented, when it is no longer available.
- Wathiq reviews every listing before it goes live, and may ask for changes, send it back, pause it or remove it when it does not meet these terms or the law.
You keep the rights to the photos, videos and text you upload. You allow Wathiq to show them on the Service and to use them to present your listing, for as long as it is on Wathiq.
4. Viewings, contracts and registration
- Asking to view a home is not a commitment to rent it, and approving a viewing is not a commitment to let it.
- Read the contract before you sign it. A contract signed by both parties in the app binds them.
- Any additional terms the landlord writes must comply with the laws of Oman, including the law regulating the relationship between landlords and tenants issued by Royal Decree No. 6/89.
- Wathiq files the contract with the municipality once its fee is paid. Changing or ending a registered tenancy is done through a request that both parties agree to and that is filed with the municipality.
5. Fees and payments
The fees for registering, changing or ending a tenancy are shown before you pay: the municipality’s fee and Wathiq’s service fee. They are paid in the app by card, through our payment provider. Services such as banners and photo shoots are paid by card on our card machine once the work is done. Prices are in Omani rials. When and how fees are refunded is set out in our Refund Policy.
6. Using Wathiq fairly
You agree not to:
- give false or misleading information, or use another person’s identity or documents;
- publish a listing for a home that is not available, or that you may not rent out;
- harass, threaten or deceive other users, or send them spam;
- collect other users’ personal data, or use it for anything other than the rental you are discussing;
- copy, scrape or interfere with the Service, or try to get around its security;
- use the Service for anything unlawful.
You can report a listing or a conversation from the app. Our Trust & Safety team reviews each report and may read a reported conversation while the report is being handled.
7. Suspending and closing accounts
We may pause or remove listings, and suspend or close accounts, that break these terms or the law, or that put other users at risk. You can ask us to delete your account at any time, from your profile in the app or at wathiq.om/delete-account; we keep what the law requires us to keep, as our Privacy Policy explains.
8. The Service
The Wathiq name, logo, apps and website belong to Wathiq Platform LLC, and you may not use them without our permission. We work to keep the Service available and accurate, but it may be interrupted for maintenance or for reasons beyond our control, and we may change or end features.
9. Liability
Wathiq is not responsible for what landlords and tenants do or fail to do, for the condition of a home, or for the decisions of the municipality or other authorities. To the extent the law allows, Wathiq’s liability for any claim about the Service is limited to the fees you paid Wathiq for the service the claim concerns. Nothing in these terms limits a right you have under the laws of Oman, including the Consumer Protection Law.
10. Changes to these terms
We may update these terms. We will publish the new version on this page with its effective date and, for significant changes, let you know in the app. Using the Service after a change takes effect means you accept the new terms.
11. Law and disputes
These terms are governed by the laws of the Sultanate of Oman. If a dispute arises, contact us first so that we can try to resolve it together; if it cannot be resolved, it will be settled by the competent courts of the Sultanate of Oman.
12. Language
These terms are published in Arabic and English. If the two differ, the Arabic text prevails.
13. Contact us
Wathiq Platform LLC, Muscat, Sultanate of Oman
WhatsApp: +968 9824 7666
Email: info@wathiq.om